At Layla Gardens Hotel, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or stay at our hotel. We are committed to handling your information responsibly and in accordance with applicable privacy laws in Singapore.

Information We Collect

When you interact with Layla Gardens Hotel, we may collect personal information to provide you with our services and improve your experience. This may include your name, email address, phone number, and any details you share when making an enquiry, requesting information, or communicating with our team.

If you stay at our hotel, we may also collect information required for guest registration, identification, and service delivery, such as arrival and departure details or special requests.

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, and pages visited. This data helps us understand how visitors use our website and allows us to improve its performance and usability.

How We Use Your Information

We use your personal information to respond to enquiries, manage guest communication, and provide hotel related services. This includes confirming enquiries, responding to questions, sharing hotel information, and assisting with requests related to rooms, dining, or events.

Information collected during your stay helps us deliver a smooth and comfortable guest experience, meet operational requirements, and provide appropriate services.

Website usage data is used for internal analysis to improve our website, enhance user experience, and maintain security. We do not use your information for purposes unrelated to hotel operations or guest communication.

Cookies and Website Usage

Our website may use cookies or similar technologies to ensure proper functionality and improve your browsing experience. Cookies allow us to understand website traffic, remember user preferences, and optimize content performance.

You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

Sharing of Information

Layla Gardens Hotel does not sell, rent, or trade your personal information to third parties. We only share information when necessary to operate our hotel services or comply with legal obligations.

This may include sharing limited information with trusted service providers such as website hosting providers, IT support teams, or communication service providers. These parties are required to keep your information confidential and use it only for the purposes specified by us.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. Our systems and processes are designed to safeguard data collected through our website and hotel operations.

While we take reasonable steps to protect your information, no method of data transmission or storage is completely secure. We encourage guests to contact us immediately if they believe their information has been compromised.

Data Retention

We retain personal information only for as long as necessary to fulfill operational, legal, and service related purposes. Guest and enquiry information is stored securely and removed when it is no longer required, in accordance with applicable regulations and internal policies.

Your Rights

You have the right to request access to the personal information we hold about you. You may also request corrections to inaccurate information or ask for your data to be deleted, subject to legal or operational requirements.

To make a request, please contact us using the details provided on our website. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

Third Party Links

Our website may contain links to external websites or services for informational purposes. Layla Gardens Hotel is not responsible for the privacy practices, content, or policies of third party websites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Layla Gardens Hotel does not knowingly collect personal information from individuals under the age of 18 through its website. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in hotel operations, legal requirements, or website functionality. Any updates will be posted on this page and will take effect once published. We encourage guests to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Layla Gardens Hotel using the contact details provided on our website. We are committed to protecting your privacy and ensuring transparency in how your information is managed.